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CASE STUDY: Temple Spa

April 6, 2017 1:25 pm

THE REQUIREMENT

Temple Spa offers luxury spa treatment and beauty products. Their Mediterranean-inspired range of products is sold via their website, in Harrods department store and to a range of luxury spas and hotels. Almost 80% of the revenue generated by the business is delivered through card payments and therefore the company were keenly aware of the need to ensure that they found a solution which minimised the fees they were paying for this method of payment.

THE SOLUTION

The consultants at South Coast Payments recognised that card payments were vital to the success of Temple Spa but the fee structure in place from their previous provider was eroding the sales margin. They worked with the team at Temple Spa to find the right solution and explained the various costs and options relating to different fee structures. As well as dramatically reducing the fees, the implemented solution provided a turnaround of just two business days from card payment to receipt. This maximises cashflow within the business as much of the stock is paid for before it has even left the warehouse.

THE OUTCOME

Temple Spa chose to implement an integrated card payment and ecommerce solution which fits the needs of their varied sales channels. The expertise of the South Coast Payments team delivered a smooth transition and provided demonstrable added value in a flexible solution with excellent value rates and fast payment turnaround times.

“South Coast Payments were excellent at explaining terms used by payment system providers and were able to help us get the best rates that suited the types of card that people tend to use with us. I found our Account Manager to be both approachable and professional, taking the time to understand our business and secure the best deal for us.”  

 Steven Parker, Finance Manager at Temple Spa  

We offer businesses along the South Coast expert solutions and outstanding customer service. We aim to beat your current rates by at least 10%. Contact us to find out more:
[email protected]
Tel No. 02392 48 99 11